STS manages customer incidents, problems and requests for change
Integration into existing Lotus Notes/Domino infrastructure
Uses the Domino Directory or the internal address book

• Incident, problem and request for change management workflow
• Assignment, escalation (hierarchical and functional) and notification of tickets, problem and request for change (RfC) documents

All the information needed is available in the current document. No need for additional searches which enables an efficient collaboration between teams. Send mails and links directly from of the document you’re working on.

STS supports

• Strong reporting facilities
• Status logs and time calculations
• Key Performance Indicators (KPIs) that can be exported to Microsoft Excel
• Flexible process modelling
• Knowledge management
• known solutions can be archived
• Shared documents
• STS is conform to ITIL (IT Information Library)